I just saw this post at about.com about possible problems with Char-Broils relatively new line of TEC infrared burners. I haven't had the opportunity to play with one of these, but I've read some about them and they've gotten good reviews from many industry folks, as well as bloggers. These defective burners could be a real problem for Char-Broil and TEC owners. Take a look at that post and make sure you check your grill for the broken screws.
Whitetrash was kind enough to post Charbroil's official response in the comments. I'll post it here. Thanks, Whitetrash.
Char-Broil has seen the messages posted on this and other forums regarding failing fasteners used in manufacturing of a limited number our TEC burners. We regret that a few TEC by Char-Broil Series owners have experienced burner performance issues.
Char-Broil wants to assure all TEC Series customers that we will take care of their individual issues and assist them in replacing the complete infra red burner assembly in their grill.
Char-Broil encourages TEC Series owners who have encountered a problem with the fasteners to call 1-888-430-7870 to receive a new TEC stainless steel burner assembly from Char-Broil.
Our TEC Consumer Services line will be open 7 days a week from 9:00 AM to 9:00 PM EST. One of our customer service agents will be happy to assist you and a warranty service kit will be shipped out at no charge via priority 2nd day air shipping.
We stand behind the safety and performance of our products and make it a priority to respond to our consumer’s needs and concerns.
Good for Charbroil for making good on their product.