Char-Broil/TEC burners defective??
I just saw this post at about.com about possible problems with Char-Broils relatively new line of TEC infrared burners. I haven't had the opportunity to play with one of these, but I've read some about them and they've gotten good reviews from many industry folks, as well as bloggers. These defective burners could be a real problem for Char-Broil and TEC owners. Take a look at that post and make sure you check your grill for the broken screws.
UPDATE 9/21
Whitetrash was kind enough to post Charbroil's official response in the comments. I'll post it here. Thanks, Whitetrash.
Char-Broil has seen the messages posted on this and other forums regarding failing fasteners used in manufacturing of a limited number our TEC burners. We regret that a few TEC by Char-Broil Series owners have experienced burner performance issues.
Char-Broil wants to assure all TEC Series customers that we will take care of their individual issues and assist them in replacing the complete infra red burner assembly in their grill.
Char-Broil encourages TEC Series owners who have encountered a problem with the fasteners to call 1-888-430-7870 to receive a new TEC stainless steel burner assembly from Char-Broil.
Our TEC Consumer Services line will be open 7 days a week from 9:00 AM to 9:00 PM EST. One of our customer service agents will be happy to assist you and a warranty service kit will be shipped out at no charge via priority 2nd day air shipping.
We stand behind the safety and performance of our products and make it a priority to respond to our consumer’s needs and concerns.
Good for Charbroil for making good on their product.
9 comments:
Have you heard anything about this from Charbroil? I'm still waiting.
Whitetrash,
I haven't heard anything, but I haven't been looking either. I don't own one of these grill. I just posted it as a public service announcement. It sounds like it could be dangerous if not handled.
Hog
Here's the official response I received from Charbroil...
"Char-Broil has seen the messages posted on this and other forums regarding failing fasteners used in manufacturing of a limited number our TEC burners. We regret that a few TEC by Char-Broil Series owners have experienced burner performance issues.
Char-Broil wants to assure all TEC Series customers that we will take care of their individual issues and assist them in replacing the complete infra red burner assembly in their grill.
Char-Broil encourages TEC Series owners who have encountered a problem with the fasteners to call 1-888-430-7870 to receive a new TEC stainless steel burner assembly from Char-Broil.
Our TEC Consumer Services line will be open 7 days a week from 9:00 AM to 9:00 PM EST. One of our customer service agents will be happy to assist you and a warranty service kit will be shipped out at no charge via priority 2nd day air shipping.
We stand behind the safety and performance of our products and make it a priority to respond to our consumer’s needs and concerns."
Thanks, Whitetrash. I updated my post with the info since not everybody looks at the comments. I'm happy to see Charbroil stand behind their product.
I just a Char-Broil TEC 4 burner and I want to know what I should look for on assembly to replace whatever screws to stainless steel etc.
I just experienced the problem with the TEC infrared burner. I prepared myself for a run around and multiple charges. I was amazed. They took down my information and told me that a new assembly would be sent 2 day air delivery (at no charge). The customer service person couldn't have been more accomodating and pleasant. Charbroil wins my vote for superior customer service.
I purchased a Charbroil Grill with 2 TEC burners 6/07. The burners totally rusted out. I received 2 new burners in 4/08 after calling customer service. Only 1 burner is working today. After removing the glass, I can see that the burners are rusting out again. We are not in a harsh environment in Hartford, CT. I have had many grills and never had one deteriorate like this one. The burner design is defective. I would like my money ($1,000.00) back!
Mine TEC burners disentigrated, will call charbroil for replacement but sounds like a recurrent problem
I had the same prob, ordered parts, wrong parts came, they charged me ship, the "cust serv" phone is not open the hrs noted.
Bad experience
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